Frequently Asked Questions

  • What is FiboFilters plugin?

    FiboFilters is our second WordPress plugin. Its purpose is to add an intuitive filtering and facet interface to your WooCommerce stores. What makes us stand out from the crowd is our research-based UX. We implemented a plethora of crucial UX features, as suggested by the Baymard Institute and other significant entities.

    FiboFilters is also a feast for store managers. We put great effort into offering a user-friendly filter creation process. We analyzed 15 other WooCommerce filtering plugins, and drew our inspiration from them. The result is a very intuitive filter creator, based on our experience and improving on the best possible solutions.

  • What is the FiboSearch plugin?

    FiboSearch is our first WordPress plugin that we’ve been developing since 2016. It’s a live AJAX search for WooCommerce stores. We offer FiboSearch in two versions – Free and Pro. The Free version is hosted by The Pro version can be purchased from the official FiboSearch website.

  • Is FiboFilters a self-hosted solution?

    Yes, FiboFilters is self-hosted. The plugin doesn't send any requests to external services when filtering, such as cloud search solutions. The code is fully hosted on the end user side.

  • Where can I find the license key?

    You can find all necessary data, including the license key, in your account. Learn more about the "My account" area.

  • Where can I find the plugin settings?

    Login to your WP Admin dashboard and go to WooCommerce → FiboFilters.

  • How do I embed the filters in my theme?

    Navigate to WooCommerce -> FiboFilters -> General (tab) and follow the instructions.

    Additionally, we have prepared dozens of theme integrations. Check in our documentation if we're integrated with your theme.

  • What payment methods do you accept?

    You can pay with your credit card via Stripe or by PayPal.

  • Is there a free tier for FiboFilters, similar to Free/Pro versions of FiboSearch?

    No. At this moment FiboFilters only comes as a paid subscription. We don’t offer a Free version. However, it’s possible that we’ll add a Free version of the plugin in the future.

  • Can I purchase FiboFilters and FiboSearch as bundle?

    No. Both plugins are sold independently.

  • Can I change my billing or invoice information?

    Sure, you can do this in your account via My Profile → Billing

  • Can I cancel my subscription at any time?

    Yes. If you ever decide that FiboFilters isn’t the best plugin for your business, simply cancel your subscription in your account via Renewals & Billing → Cancel Auto-Renew.

  • Do you offer refunds?

    We have a refund policy that lets you cancel your purchase and get a refund during the first 30 days.

  • Can I upgrade a plan after I have already purchased one?

    Yes, you can upgrade your plan in your account via Licenses → Upgrade to... .

  • Can I use the same licence on production and staging sites?

    Sure, you can use one license for live/production, staging, dev and localhost sites. Read more about License Utilization and criteria.

  • Do you offer a trial version?

    We don’t offer a demo version of FiboFilters for trial. However, we have a refund policy that lets you cancel your purchase and get a refund during the first 30 days. So you can try it for a month and then decide if you want to keep it or not.

  • Can I transfer the FiboFilters license key from one domain to another?

    Of course! Just deactivate the plugin from the previous domain and activate it on the new one. You can manage it in your account via Websites → Choose your website → Licence → Deactivate or via the WP Admin dashboard in WooCommerce → FiboFilters → My Account.

  • Can I use a license for a single site on a Multisite network?

    No, for example, a user with a 10-subsite network would like to activate a license for their entire network, they’ll need to purchase a license that can be activated on at least 10 sites or multiple licenses. Read more.

  • What happens if I don’t renew my license after one year? Will FiboFilters still work?

    Your existing project will remain intact. The only difference is support and updates.